Our Work

Inventory Management System

Problem

The business was drowning in paper tracking systems, losing track of stock, and spending hours manually updating inventory records. Critical parts would run out unexpectedly, delaying repairs and frustrating customers.

Solution

Built a custom inventory management system with real-time stock tracking, automated low-stock alerts, and integrated supplier ordering. The system replaced paper records with a simple dashboard showing exactly what was in stock, what needed ordering, and historical usage patterns.

Results

• Saves 10+ hours per week on manual inventory tracking
• Reduced stockouts by 30% with automated reorder alerts
• Real-time inventory reporting accessible from any device
• Integrated with existing accounting software

Online Booking Platform

Problem

All scheduling was done over the phone, leading to missed bookings, double-bookings, and constant interruptions throughout the day. Customers wanted to book services outside business hours but had no way to do so.

Solution

Developed a 24/7 online booking and scheduling platform where customers can view available time slots, select services, and book appointments instantly. The system automatically syncs with crew schedules, sends confirmation emails, and provides automated reminders before appointments.

Results

• Reduced phone calls by 60% through self-service booking
• Doubled online bookings in first three months
• Automated reminder system reduced no-shows by 40%
• Crew can access daily schedules from mobile devices

Customer Portal

Problem

Customers constantly called asking about order status, requesting invoices, and checking delivery schedules. Staff spent hours on the phone providing information that should have been self-service, taking time away from production and in-person customers.

Solution

Created a self-service customer portal where clients can log in to view their order history, track current orders in real-time, download invoices, and update delivery preferences. The portal integrated with their existing order management system and provided automatic email notifications for order updates.

Results

• Support calls reduced by 40% through self-service access
• Customer satisfaction scores improved by 25%
• Invoice payment time decreased by 50% with easy download access
• Staff can focus on production instead of phone inquiries

Sales Dashboard

Problem

The business had no clear visibility into performance metrics. Revenue, job completion rates, and technician productivity were tracked in disconnected spreadsheets. Decisions about hiring, pricing, and scheduling were based on gut feeling rather than data.

Solution

Built a custom analytics dashboard that pulls data from their existing scheduling and invoicing systems to provide real-time insights. The dashboard displays key metrics like daily revenue, job completion rates, customer acquisition costs, and technician performance—all updated automatically throughout the day.

Results

• Data-driven decisions replaced guesswork on pricing and scheduling
• Revenue increased by 15% through better resource allocation
• Eliminated hours of manual report generation each week
• Identified top-performing services and optimal pricing strategies